Shipping Policy
This Shipping Policy outlines the procedures and guidelines for order processing, shipping, and delivery. It is essential for customers to understand these terms before placing an order.
Processing Times
In instances of high order volumes, processing times may be extended by several days. Customers will receive an email notification should their order experience significant delays.
Shipping Times
- Domestic Shipping (within the USA): Estimated delivery time is 3-4 business days.
- International Shipping: Estimated delivery time is 5-7 business days, although this may vary based on customs clearance and the destination country.
Please note that delivery times are estimates and not guaranteed.
Shipping Costs
- Standard shipping is FREE.
Tracking Information
Upon shipment of an order, customers will receive an email confirmation containing a tracking number. Tracking updates may take 1-2 business days to become available. Customers can track their packages using the link provided in the confirmation email.
Shipping Restrictions
Certain items may be subject to restrictions based on the shipping destination. This includes oversized products and materials that are regulated by customs.
Damaged, Lost, or Delayed Shipments
The company is not liable for packages that are lost or damaged during the shipping process. In the event that an order arrives damaged, customers should contact the carrier to file a claim.
For missing packages or shipments that are delayed beyond the estimated delivery timeframe, customers are encouraged to reach out for assistance.
Contact Information
For any inquiries regarding this Shipping Policy or specific orders, customers can contact the company directly:
📧 QOLORShips@gmail.com
☎️ 470-297-2547